This policy applies to purchases from thebeast in Canada and to the Beast Health products offered on this store.
How long does shipping take?
Orders are normally processed within 1–2 business days. Standard Shipping within Canada normally takes another 4–6 business days after dispatch. Weekends and Canadian statutory holidays are excluded.
How do I track my order?
Tracking information is sent to the order email after dispatch.
Can I change or cancel an order?
Contact us as soon as possible before dispatch. We cannot guarantee a change or cancellation after processing starts or after the parcel ships.
How do returns work?
Contact us within 30 days after delivery. Eligible products must be unused, in their original condition, and in the original packaging. We provide the return method or prepaid label for an eligible return.
When will I receive a refund?
After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.
What if an item is damaged, missing, or incorrect?
Send us the order details and clear photographs so we can review and resolve the issue.
Which payment methods are accepted?
The payment methods actually enabled for your order are shown at checkout.
How do I contact you?
Use the contact details below and include your order number when available.
Contact information
thebeast
Email: Support@thebeasn.shop
Phone: (250) 215-4026
Mailing address: 3897 205a St, Langley, British Columbia, V3A 1Z9, Canada